Introduction

WPFastHelp (“we/us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy”). This Privacy Policy (together with our terms of use and any other documents referred to in it) describes the type of information that we collect from you through the use of our services (“Services”), or the use of this website www.wpfasthelp.com (our “Website”), how that information may be used or disclosed by us and the safeguards we use to protect it.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Our Website and Services may contain links to third party websites that are not covered by this Privacy Policy. We therefore encourage you to review the privacy statements of other websites and applications to understand their information practices.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.

If you have any comments on this privacy policy, please email them to info@wpfasthelp.com

What kind of information do we gather about you?

The only data that we may collect from you via this Website is the following data about you, and through social media or through the use of the Services including but not limited to your name, address, email address, telephone number or financial information, in the following circumstances:

  • Only information which is relevant to your enquiry.
  • Sufficient information to be able to deal with your enquiry without asking unnecessary or unreasonable questions.
  • Support – when you request support, services or information about the Services or our Website
  • We do not store credit card details nor do we share customer details with any 3rd parties
  • Correspondence – when you contact us

On some pages, you can order services, make requests, and register to receive information. The types of personal information collected at these pages are: Name, Address, Phone, Credit Card, E-Mail Address, etc.

On some pages, you will submit information about your website or other accounts login credentials (web host login, for example).

We hold this information to the highest regard in terms of security. With that in mind we do not post information about how we handle this information, but you can rest assured we exhaust all efforts to keep this information secure.

How do we use that information?

All personal data is stored securely in accordance with the principles of the Data Protection Act 2018 and EU Data Protection Reguation (GDPR).

  • We use the information you supply to provide you with the service which you have requested.
  • If you allow us to, we may also use the information you supply to provide you with information about other services or products which may be of interest to you.
  • Carry out our contracts with you
  • Tell you our charges
  • Tell you about other goods and services that might interest you.

We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information.

We use the information you provide about yourself, website details, and web host details when placing an order for service and when completing requests.

We do not share this information with outside parties except to the extent necessary to complete that service.

For example, we share your e-mail and public website address with Sucuri Security when you are signed up for their service.

Where we store your data

We collect information from you when you register on our site or enter information on our site.

Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

Cookies

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ‘session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by third parties, such as those who serve content or provide advertising or analytics services on the website (‘third party cookies’).

Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WPFastHelp uses cookies to help WPFastHelp identify and track visitors, their usage of WPFastHelp website, and their website access preferences. WPFastHelp visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using WPFastHelp’ websites, with the drawback that certain features of WPFastHelp’ websites may not function properly without the aid of cookies.

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. 

Your Rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at info@wpfasthelp.com

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Changes

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Website and you will be deemed to have accepted the terms of this Privacy Policy on your first use of the Website following the alterations. We recommend that you check this page regularly to keep up-to-date.

Contacting Us

If you have any questions about our Website or this Privacy Policy, please contact us by email at  info@wpfasthelp.com, by telephone on +38 (096) 409-22-39 or by post to our head office at Gagarina 11, 218 Sumy, Ukraine. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.